FAQ

Frequently Asked Questions

Need help? BE Concierge is available for quick answers, product guidance, sizing help, and order questions. For returns or exchanges, please use our secure return portal. Email is reserved primarily for business inquiries or issues that cannot be resolved through the portal or concierge.

ORDERS

How do I place an order?

Select your product, choose your size and color, and click Add to Cart. Continue shopping or proceed to checkout as a guest or account holder.

Can I change or cancel my order?

Orders enter production quickly due to our crafted-to-order fulfillment process. If you need assistance, ask BE Concierge immediately. While changes cannot be guaranteed once production begins, we will review requests when possible.

What if I entered the wrong shipping address?

Please contact BE Concierge immediately with your order details. Address corrections are easiest before shipment begins.

SHIPPING & FULFILLMENT

How long does fulfillment take?

Benephant uses premium crafted-to-order fulfillment to maintain quality and reduce waste. Typical delivery is 7–14 business days depending on production and shipping timelines.

Do you offer free shipping?

Yes. We offer free U.S. shipping on orders over $95.

Do you ship internationally?

Yes. International shipping rates are calculated at checkout. Delivery timelines vary by country and customs processing.

Will I pay customs or import fees?

International customers may be responsible for customs duties, taxes, or import fees required by their country.

How do I track my order?

Track your order anytime through our tracking portal:
https://benephant.com/apps/parcelpanel

RETURNS, EXCHANGES & STORE CREDIT

What is your return window?

Return requests must be submitted within 10 days of delivery.

How do I start a return or exchange?

All returns and exchanges are submitted through our secure portal:

https://benephant.com/apps/return_prime

Please use the portal rather than email so your request can be reviewed and processed properly.

What items are eligible?

Eligible items must be:

  • Unworn and unused

  • In original condition

  • With tags and packaging included

  • Accompanied by proof of purchase

Do you offer exchanges?

Yes. Exchanges are often the fastest option for sizing or style changes. Many customers prefer exchanges to secure their preferred item sooner.

What is store credit?

Store credit allows you to quickly choose another Benephant item once approved. Many customers prefer store credit because it is often processed faster than bank refunds.

Do you charge return fees?

Approved returns may be subject to applicable processing and logistics fees as outlined in our return portal and policy.

When are refunds issued?

Refunds are reviewed after return inspection and approval. Processing times may vary depending on payment provider.

PRODUCTS & SIZING

How do Benephant products fit?

Most customers order their normal size. For a more relaxed or oversized fit, sizing up may be preferred.

What if my size does not fit?

No problem. Exchanges can be requested through our return portal once your item is received and reviewed.

Are products limited?

Many Benephant releases are limited or produced in controlled quantities. If an item is unavailable, use the Notify Me option when available.

PAYMENTS & SECURITY

What payment methods do you accept?

We accept major credit cards, debit cards, Shop Pay, and secure checkout methods available through Shopify.

Is payment information secure?

Yes. Benephant does not store credit card information. Transactions are securely processed using encrypted payment technology.

NEED HELP?

For quick answers, product recommendations, sizing help, or order questions, ask BE Concierge first.

Returns and exchanges:
https://benephant.com/apps/return_prime

Order tracking:
https://benephant.com/apps/parcelpanel

Business inquiries:
info@benephant.com