Returns and Exchanges

Returns and Exchanges Policy

Benevolent Elephant Clothing & Apparel
Last Updated: January 1, 2026

❤️Love It or Loop It Back

We want you to love every Benephant.com piece. But if something doesn’t vibe, we’ve got options.

📦 Return Window

Customers have 10 days from the delivery date to request a return or exchange.
Requests submitted after this timeframe will not be approved.

✅ Eligibility Requirements

To qualify for a return or exchange, items must be:

  • Unworn and unused

  • In original condition and packaging

  • With all tags attached

  • Accompanied by valid proof of purchase

All returns and exchanges require prior written approval from Benevolent Elephant Clothing & Apparel.

🔁 Undamaged Returns & Exchanges

  • Only undamaged items that meet the eligibility requirements may be considered for return or exchange.

  • Exchanges are processed only after the approved return item is received and inspected.

  • Exchange processing times may vary due to multi-warehouse fulfillment locations.

  • Upon approval, a return shipping label will be emailed to the address provided at checkout.

  • A $5 return shipping fee will be deducted from any issued store credit or refund, where applicable.

💵 Refunds & Store Credit

  • Store credit is issued for all approved undamaged returns.

  • Refunds to the original payment method are issued only for items that arrive:

    • Damaged

    • Defective

    • Incorrect

Original shipping costs are non-refundable.

🛠️ Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  1. Contact info@benephant.com within 10 days of delivery

  2. Provide:

    • Order number

    • Description of the issue

    • Clear photographic evidence

Once approved:

  • A prepaid return shipping label will be emailed

  • The label will include the appropriate return location, which may differ from undamaged returns

  • Approved damaged or incorrect returns incur no shipping cost to the customer

🚫 Non-Returnable & Non-Refundable Items

The following are not eligible for return or exchange:

  • Normal variations in print placement, fabric texture, or color tone

  • Items returned without prior approval

🌍 European Union (EU) Customers

If your order is shipped to an EU member state, you have the legal right to cancel or return your order within 14 days of delivery, in accordance with EU consumer protection laws.

Returned items must be:

  • Unworn and unused

  • In original condition and packaging

Refunds will be processed after inspection of the returned item.

⚖️ Chargeback & Payment Dispute Policy

By completing a purchase on benephant.com, you acknowledge and agree to this Returns & Exchanges Policy.

Customers agree to:

  • Contact info@benephant.com and allow us the opportunity to resolve any issue before initiating a chargeback or payment dispute

  • Understand that chargebacks filed in violation of this policy may be disputed using order confirmation, delivery confirmation, and this published policy as evidence

Unauthorized or fraudulent chargebacks may result in:

  • Order cancellation

  • Account restrictions

  • Permanent refusal of future service

📧 How to Request a Return or Exchange

Email: info@benephant.com
Please include your order number and reason for the request.

Returns sent without approval will not be accepted.

✔ Policy Acceptance

By placing an order on benephant.com, you confirm that you have read, understood, and agreed to this Returns & Exchanges Policy in full.